Shipping Policy

Last updated: September 27, 2026

Delivery Coverage

Galï offers delivery across the UAE. Additional destinations may be available at checkout depending on the shipping options supported for the destination.

Processing

Orders are prepared for dispatch after payment is successfully confirmed. Processing times may vary depending on product availability, personalisation, order volume, weekends, public holidays, and other circumstances.

Delivery Times

Estimated delivery options and charges, where applicable, are displayed during checkout. Delivery estimates are guidance and may be affected by courier delays, weather, public holidays, customs, incorrect address information, or circumstances outside our reasonable control.

Delivery Address

Please provide a complete and accurate name, phone number, and delivery address. Delays caused by incomplete or incorrect information may be the customer’s responsibility.

International Orders

Where international delivery is available, customs duties, import taxes, or other destination-country charges may apply. Unless expressly stated at checkout, such charges are the customer’s responsibility.

Delayed or Missing Orders

If an order is delayed or has not arrived within the applicable delivery window, contact galiiiuae@gmail.com with your order number. We will work with the delivery provider to investigate.

Damaged Deliveries

If a package arrives visibly damaged, photograph the package and product and contact us promptly. We will arrange the appropriate remedy where applicable.

Contact

For shipping questions, email galiiiuae@gmail.com.