Refund & Returns Policy

Last updated: September 27, 2026

Eligible Issues

If an item arrives defective, damaged, incomplete, or materially different from its description, contact galiiiuae@gmail.com as soon as reasonably possible.

Change-of-Mind Returns

For unused, non-personalised items, Galï may accept a return request within 7 days of delivery if the item is unused, in original condition, and returned with its original packaging and accessories. This voluntary option does not limit mandatory rights under applicable law.

Personalised Items

Personalised items are generally not eligible for change-of-mind returns because they are made specifically for you. This does not affect any mandatory right to repair, replacement, return, or refund where applicable.

Damaged or Incorrect Items

Contact us with your order number and clear photographs of the item and packaging. We will review the issue and, where appropriate, arrange the applicable remedy in accordance with applicable law.

Return Shipping

Where a return is due to our error, a defect, damage before delivery, or another circumstance for which we are legally responsible, we will handle reasonable return arrangements as required. For an optional change-of-mind return, return shipping may be the customer’s responsibility.

Refunds

Approved refunds will normally be issued to the original payment method, subject to payment-provider processing times and applicable law.

How to Request a Return

Email galiiiuae@gmail.com with your order number, reason for the request, and photographs where relevant. Do not send an item back without return instructions.

Consumer Rights

This policy operates alongside applicable UAE consumer-protection and e-commerce laws. Where applicable law provides a mandatory right to return, repair, replacement, or refund, that right prevails over any conflicting provision of this policy.